Privacy Policy

Overview

Lubricant.Training is operated by Newton Industrial Solutions, a US-based company providing machinery lubrication certification preparation and industrial consulting services. We are committed to protecting the privacy and security of your personal data.

This policy applies to all personal information collected through our website at lubricant.training, our online learning platform, and any related services we offer — including online courses, virtual instructor-led training, and onsite training engagements.

Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use our services.

Information you provide:

• Account registration: Name, email address, username, and password when you create an account or register for a course.
• Purchase information: Billing name, billing address, and payment details when you purchase a course. Payment card data is processed by our secure third-party payment processor and is never stored on our servers.
• Course enrollment: Information about the courses you enroll in, your progress, quiz scores, and certificates earned.
• Contact inquiries: Any messages, questions, or requests you send us via email, contact forms, or WhatsApp.
• Onsite/virtual training requests: Company name, job title, team size, and scheduling preferences when requesting group or onsite training.
• Veteran discount requests: Military status details submitted voluntarily to claim applicable discounts.

Information collected automatically:

• Usage data: Pages visited, time spent on pages, links clicked, and navigation paths through our site.
• Device information: IP address, browser type and version, operating system, and device identifiers.
• Cookies and tracking technologies: See Section 5 for full details.
• Log data: Server logs including access times, referring URLs, and error logs.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing our services: Creating and managing your account, processing course enrollments, tracking your learning progress, and issuing certificates of completion.
• Processing transactions: Handling payments, sending purchase confirmations, and managing refunds or disputes.
• Customer support: Responding to your questions, resolving issues, and providing technical assistance.
• Communication: Sending course updates, new content notifications, and important service announcements. You may opt out of marketing emails at any time.
• Improving our platform: Analysing usage patterns to enhance the quality and relevance of our courses and website.
• Legal compliance: Fulfilling our legal and regulatory obligations, including tax record-keeping and responding to lawful requests from authorities.
• Security: Detecting and preventing fraud, unauthorised access, or abuse of our platform.

We do not sell your personal information to third parties for their own marketing purposes.

Sharing Your Information

We only share your personal information in the following limited circumstances:

• Service providers: We work with trusted third-party vendors who help us operate our platform — including payment processors, email delivery services, hosting providers, and learning management systems. These vendors are contractually bound to use your data solely to provide services to us.
• Certification bodies: If you request or earn a certification through ICML, STLE, or NLGI, we may share your name and course completion data with the relevant certifying organisation as needed to process your credential.
• Corporate/team training: If your employer has sponsored your training, we may share your course progress and completion status with your sponsoring organisation.
• Legal requirements: We may disclose your information when required by law, court order, or government authority, or when necessary to protect the rights and safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our site.

Types of cookies we use:

• Essential cookies: Required for the website to function correctly — including keeping you logged in, remembering items in your cart, and maintaining your session.
• Analytical cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). This data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings and previously viewed courses.
• Marketing cookies: Used to deliver relevant content and measure the effectiveness of our communications. These may be set by third-party services.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website, including your ability to log in or access course content.

Data Security

We take the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, encrypted storage for sensitive account and payment information.
• Restricted access to personal data — only authorised personnel with a business need can access your information.
• Regular security assessments and updates to our systems and software.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Account data is retained for the duration of your account and for a reasonable period thereafter, in case you wish to reactivate.
• Course completion records and certificates are retained indefinitely, as these serve as evidence of your professional credentials.
• Purchase and billing records are kept for a minimum of 7 years for tax and legal compliance purposes.
• Marketing preferences are updated immediately upon your request to unsubscribe.

If you request deletion of your account, we will remove your personal data within 30 days, except where we are legally required or legitimately justified to retain certain records.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request your data in a commonly used, machine-readable format.
• Objection: Object to the processing of your data for direct marketing or other purposes based on legitimate interests.
• Restriction: Request that we limit how we use your data in certain circumstances.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 days.

Children’s Privacy

Our services are intended for adults and professional users in industrial and maintenance fields. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected data from a child under 16 without appropriate parental consent, we will take steps to delete that information promptly.

If you believe we may have collected data from a minor, please contact us immediately at [email protected].

Third-Party Links

Our website may contain links to third-party websites, including certification bodies such as ICML, STLE, and NLGI, as well as payment processors and other resources. These websites have their own privacy policies, and we are not responsible for their content or practices.

We encourage you to review the privacy policy of any third-party site you visit through links on our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:

• Posting a prominent notice on our website.
• Sending an email notification to registered users.
• Updating the “Last Updated” date at the top of this page.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us.