Help & FAQ

We offer three main categories:

• Training Courses — live, online and on-site courses covering specific lubrication subjects in depth.
• Certification Exam Preparation — self-paced courses designed to prepare you for ICML, STLE, and NLGI certification exams.
• Resources & Study Materials — supplementary materials to deepen your mastery.

Visit our All Courses page to browse everything available.

Our online certification prep courses are fully self-paced — start and stop any time, 24/7. Live virtual and on-site training sessions follow a set schedule. Check the individual course listing for format details.

All online courses and certification exam preparations are broken down into short lessons designed to work around busy schedules. You can complete one lesson at a time and pick up exactly where you left off.

Yes! We offer on-site training for teams and organisations. Whether it’s online, virtual/live, or at your facility, we have you covered. Contact us to discuss scheduling and pricing for your team.

Course access terms vary by product. Most self-paced online courses include extended access so you can study at your own pace. The exact access period is listed on each course page. For questions about a specific course, reach out to us.

Our courses prepare candidates for certifications offered by:

• ICML — MLT I, MLT II, MLA I, MLA II, MLA III, MLE
• STLE — CLS (Certified Lubrication Specialist), OMA
• NLGI — CLGS (Certified Lubricating Grease Specialist)

Use our Certification Finder on the home page to find the best fit for your experience and role.

It depends on your role, experience, and primary duties. Our home page features an interactive Certification Finder — simply select your position, experience level, and primary tasks, and it will recommend the most appropriate certification path. You can also contact us directly for personalised guidance.

No. We provide exam preparation courses — comprehensive content reviews and practice to maximise your chances of passing. The official certification exams are administered directly by ICML, STLE, and NLGI. We’ll guide you on next steps once you complete our prep course.

Prerequisites vary by certification body and level. We recommend reviewing requirements directly on the All Courses page or contacting ICML, STLE, or NLGI directly. Our team can also help clarify eligibility — just get in touch.

Visit our My Account page and click Register. Fill in your details, confirm your email, and you’re all set. You can then browse courses, make purchases, and track your progress from your account dashboard.

Go to My Account and click “Lost your password?”. Enter your registered email address and we’ll send you a password reset link. Check your spam folder if you don’t see it within a few minutes.

First, make sure you’re logged into the same account used when purchasing. Check under My Account → Orders to confirm the purchase is showing. If you’re still having trouble, contact us with your order number and we’ll get you sorted quickly.

Yes. Our platform is mobile-friendly and accessible on smartphones and tablets via any modern browser. No special app is required — simply log into your account and continue learning anywhere.

We accept all major credit and debit cards. Our checkout is secured via SSL encryption. For group or corporate purchases, please contact us to discuss invoice options.

Yes! Active US military and discharged veterans qualify for special discounted pricing on all our online courses. Contact us to learn how to claim your discount — we’re proud to support those who serve.

Please contact us directly if you have any concerns about your purchase. We want you to be completely satisfied and will work with you to find the best resolution.

Yes. For teams, companies, or organisations looking to enrol multiple learners, we can offer tailored pricing and group solutions. Reach out to us with your team size and requirements.

Absolutely. Live, online certification courses are available for your entire team or customers. We can deliver training virtually or at your facility. Contact us to discuss your requirements.

Yes. We can tailor on-site and virtual training programmes to address your organisation’s specific equipment, lubrication challenges, and goals. Get in touch with details about your team and we’ll put together a proposal.

Simply contact us via the contact form or call +1 864 432-3510. Let us know your team size, preferred format (online, virtual, or on-site), and any specific certifications you’re targeting. We’ll handle the rest.